Refund &
Cancellation Policy

This policy applies to paid services provided by WhiteStone Infotech, including but not limited to:

• Website and web application development
• Mobile application development
• Software and custom application development
• UI/UX design services
• IT consulting and technology services
• SEO and digital marketing services
• Website and application maintenance
• Cloud and technical support services
• Other IT, software, and digital services provided by WhiteStone Infotech

The specific terms agreed upon in a quotation, proposal, Statement of Work (SOW), service agreement, purchase order, or other written agreement may apply to a particular project.

Payments may be required in advance, according to milestones, or based on the payment schedule agreed with the client.

Before making a payment, clients are encouraged to review the applicable quotation, proposal, scope of work, deliverables, timelines, and payment terms.

Once payment is made and work or service delivery has commenced, the payment may become non-refundable to the extent that resources have been allocated, work has been performed, or costs have been incurred for the project.

A client may request cancellation of a service or project before work has commenced by contacting WhiteStone Infotech in writing.

Where no substantial work has started and no non-recoverable costs have been incurred, the refund request may be considered by WhiteStone Infotech after reviewing the circumstances.

Any applicable payment gateway, transaction, administrative, or third-party charges may be deducted from an approved refund where applicable.

If a client requests cancellation after development, design, consulting, marketing, or any other service has commenced, the refund will be evaluated based on:

• Work already completed
• Resources and personnel allocated to the project
• Milestones completed
• Deliverables already provided
• Time spent on the project
• Third-party or external costs incurred
• Other reasonable costs associated with the project

Amounts relating to work already completed or costs already incurred may not be eligible for a refund.

Where applicable, any remaining eligible balance may be considered for refund after the project status and outstanding obligations have been reviewed.

Certain payments may be non-refundable because they are paid to third parties or involve services that have already been purchased or consumed.

These may include, but are not limited to:

• Domain registration or renewal fees
• Web hosting charges
• SSL certificates
• Third-party software or API charges
• Software licenses
• Premium plugins, themes, templates, or other purchased resources
• Cloud service charges
• Advertising or marketing expenditure already spent
• Payment gateway or transaction charges
• Third-party subscriptions
• Other external services or expenses incurred specifically for the client

Where such expenses have already been incurred, they may be deducted from any eligible refund.

For SEO, digital marketing, advertising, social media management, content marketing, and similar ongoing services, cancellation requests will generally be evaluated based on the service period, work already performed, campaigns already initiated, resources allocated, and expenses incurred.

Payments for services or advertising expenditure that have already been performed, delivered, or spent may not be refundable.

SEO and digital marketing results may depend on third-party platforms, search engines, advertising platforms, market conditions, competition, algorithms, and other factors outside the direct control of WhiteStone Infotech. Therefore, payment for such services does not constitute a guarantee of a particular ranking, traffic level, lead volume, or business outcome unless expressly agreed in writing.

Once a deliverable, milestone, design, development component, or other project output has been delivered and accepted or approved by the client, the corresponding payment will generally not be eligible for a refund.

If the client identifies an issue that falls within the agreed project scope, WhiteStone Infotech will review and address the issue in accordance with the applicable project terms.

Project timelines may depend on the client's timely provision of content, documents, credentials, approvals, feedback, access, requirements, or other information.

A delay caused by the client may affect the project timeline and does not automatically create an entitlement to a refund.

If a project is placed on hold for an extended period due to lack of client response, required information, approvals, or other client dependencies, WhiteStone Infotech may review the project status and applicable payments in accordance with the agreed terms.

Requests that fall outside the originally agreed scope may be treated as additional work and may involve additional charges.

A client's decision to change requirements, business direction, design preferences, technology preferences, or project scope after work has commenced does not automatically qualify the client for a refund.

Any change in scope will be handled according to the applicable quotation, change request, or agreement.

Clients who wish to request a refund or cancellation should contact WhiteStone Infotech through the official communication channel provided in their proposal, quotation, invoice, or service agreement.

The request should include, where applicable:

• Client name
• Project or service name
• Invoice or transaction details
• Date of payment
• Reason for the cancellation or refund request
• Any relevant supporting information

WhiteStone Infotech will review the request and determine eligibility based on the applicable agreement, project status, services provided, work completed, and costs incurred.

If a refund is approved, it will generally be processed through the original payment method where reasonably possible.

Approved refunds may take approximately 7–15 business days to process after approval. The actual time required for the funds to appear in the client's account may also depend on the relevant bank, payment gateway, or financial institution.

Any applicable deductions will be communicated to the client where relevant.

WhiteStone Infotech may use third-party services, platforms, software, hosting providers, payment gateways, APIs, advertising platforms, or other external providers as part of delivering services.

Where a third-party payment or service is non-refundable under that provider's terms, WhiteStone Infotech may not be able to provide a refund for that portion of the payment.

If a client has a concern regarding a payment, invoice, service, or deliverable, we encourage the client to contact WhiteStone Infotech first so that the matter can be reviewed and resolved where possible.

Each dispute or refund request will be evaluated based on the applicable agreement, project circumstances, services provided, and relevant documentation.

WhiteStone Infotech may consider exceptions to this policy in circumstances where appropriate, based on the specific facts of the case and any applicable contractual or legal requirements.

An exception granted in one situation does not create an obligation to grant the same exception in another situation.

Where a project-specific quotation, proposal, Statement of Work, service agreement, or other written contract contains refund or cancellation terms that differ from this policy, the terms of that specific agreement will govern the applicable project or service.

WhiteStone Infotech reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with the revised effective date. Clients are encouraged to review this policy periodically.

If you have any questions regarding this Refund & Cancellation Policy, or wish to submit a refund or cancellation request, email us at info@whitestoneinfotech.com and we will get back to you.

If your project is already underway, you can also reply on the thread you are using with your project contact, or use the channel named in your proposal, quotation or invoice.